Support

During early access, the founder answers support directly — usually within one business day.

How to reach us

Write to extracarts-beta@q4rl.com (the e-mail link is in the footer).

What to include

• the URL of your Shopify store
• a short description: what did you see, what did you expect?
• a screenshot, if it’s about the dashboard

Security & data incidents

Found a vulnerability, or need to report a data incident? Write to security.extracarts@q4rl.com — this mailbox exists solely for this purpose; reports are handled with priority, during early access by the founder directly. For data incidents the DPA additionally applies: as your processor we notify affected merchants without undue delay. Machine-readable: security.txt.

Before you write

Many questions are already answered in the FAQ — pricing, compliance, sending frequency, and data handling.